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Stop...is that Abuse? Part 2: Remedies for Unintentionally Harmful Advice-Giving

4/22/2016

6 Comments

 
Picturewww.nyphotographic.com
The blog “Stop…is that Abuse?” garnered 27 responses—clearly, a lot of you have experienced advice-giving that backfired.

So here’s a follow-up, with both “how to be” as well as “what to do” remedies.

Recap
 
To recap, when approached for support, people often default into a problem-solving mode. Yet, even in mastermind groups where the purpose is to tap into the know-how of peers, advice-giving can backfire and even be experienced as abusive. We saw that with “Mindy” who asked for ideas about how to get more visibility…and was overwhelmed by the information she got to an almost crippling level.Why? Mindy already knew most of what she was hearing, but fear inhibited her ability to implement it. So while the group piled on better and better ideas, Mindy just got more and more demoralized.
 
Part 1 remedies included making it ok to talk about implementation challenges. And if problem-solving isn’t working, stop.
 
A Deeper Look at What’s Going On: A Perfect Storm, with Shame
 
But why is it so hard for someone in Mindy’s situation to redirect the feedback she’s getting if it’s not effective? Why do we create this situation so often, and fail to recognize it?
 
One aspect: we think we’re logical—but often aren’t. So when something looks like a problem that invites analysis, we go to our heads. And once we’re in our heads, it’s hard to leave there. So Mindy and the mastermind group stayed stuck in “figuring it out.”
 
Which invites the second element of a perfect storm: shame.  When Mindy heard something that she ought to be able to do--yet couldn’t—that plunged her into a well of shame that was already pretty deep. And because shame creates an aversion to even name you’re experiencing it, it was hard for Mindy to articulate her conundrum. Even asking Mindy if there was a shame cascade going on could be shaming.
 
The parallel dynamic going on in the group adds to this perfect storm. The group is looking to create an “aha” experience for Mindy. But since this is framed as a problem-solving exercise, when we don’t see that “aha,” we resort to trying harder. And since our pride is on the line in having something to offer, we’re also looking in our heads for the answer…maybe feeling a bit ashamed or uncomfortable ourselves at not finding one…and hence retreating even more into our heads. Shame might be operating in us, as well—if only as a reflection of what’s going on in Mindy, and unconsciously wanting to avoid a dynamic that’s starting to feel kind of uncomfortable.

Solutions: More How to Be Than What to Do -- Attune!
Picture
So what’s better? The best solutions may be around how to be, more than what to do. The essential problem is missing the energy of what’s going on, because we’re in our heads (instead of balancing intellectual with emotional insight). More head stuff can just perpetuate this syndrome.
 
Rather, let’s attune to the energy of what’s happening. When we feel in to what’s going on in the person we want to support, is it actually helping them connect to their core intention? Does you sense they’re feeling more resourceful? Is the dialog empowering for them? Are they feeling more expansive? Are they learning?
 
Or, is what’s going on eroding those qualities? Do you feel a sense of contraction?
 
Simply being attuned to what’s going on will lead to a healthy path.
 
What Else?
 
If only to satisfy those parts of us that want more “how to’s,” here’s more:

  1. Knowing that people often offer unintentionally harmful advice, be proactive about the support you do (and don’t) want. For example, you might set the context by stating something like: “I just want to think out loud—if you’ve got an amazing idea for me, can you check first to see if I’m ready to absorb advice before you share it?” Permission is a good thing!
    ​
  2. Similarly, set and monitor ground rules for groups to keep feedback safe.

  3. In a mastermind or similar group, have someone assigned as an “energy sensor,” much as we might assign a timekeeper. Notice: is the person in the hot seat feeling like they’re got access to more resources…or less? Has the tempo of suggestions accelerated; feeling like there’s piling on? Ask for a time-out, for people in the group to sense what they’re feeling, not just thinking, and explore insights from that perspective.

  4. For regular advisors and advice-generating groups, explore this subject, including the element of shame, and how to make it discussable. That creates more awareness and license, and by normalizing and naming the issue, we take some of its harmful force away.
 
Another proactive step: the more an individual is connected to their core intention, the more able they are to metabolize advice-giving in a positive way, and the more immune they are to abuse. So learn what your core intention is, and how to enable others to connect to theirs! (See Core Intention training here.)

6 Comments
Jonathan Sibley link
4/23/2016 06:12:41 am

Hi Mark,

A very thoughtful pair of articles.

It seems to me that your group might not have been solving the right problem, or not at the appropriate level.

Although sometimes people are looking for ideas ("have you tried Facebook"), often the more useful question, in my opinion, is along the lines of "What gets in the way?". Often, whatever gets in the way is out of awareness and may involve beliefs and assumptions that are untested and that will continue to get in the way.

One of several ways to explore this is to ask "imagine you are able to do this (in this case putting herself out there more). Is there any potential downside, anything you might worry about?"

I think that Kegan and Lahey have done a good job of this in their work on overcoming immunity to change. Bruce Ecker's work, although aimed at psychotherapists, is also helpful.

Reply
Mark Hurwich link
4/23/2016 07:10:20 am

Thanks, Jonathan! "What gets in the way" and "As you imagine yourself doing this, is there any potential downside, anything you might worry about" are lovely contributions to language that might be used. Especially if the person asking and group is really waiting for an answer (rather than piling on) and sensitive to what's going on in the individual. Including the possibility that there might be something, but at the moment the person can't access what it is consciously.

Reply
Judy Sachs
5/4/2016 02:31:12 pm

Interesting insights Mark! I strongly agree that the more someone is connected to their core intention, the more they are able to metabolize advice giving. When well connected, we might listen with different filters, perhaps processing through a positive channel, rather than experiencing shame.

Reply
Mark Hurwich link
5/4/2016 02:39:04 pm

Thanks, Judy! Well, now you've identified another reason that helping people connect to their "why" of being on the planet is so useful. It makes all the difference when we can listen connected to our intention to what another's intention is--especially when that intention enables us to translate what we've not yet been able to do from shame into learning.

Reply
Andrea Friedmann link
5/10/2016 11:25:14 am

I love the "energy sensor" idea! That's brilliant! And asking for a time-out to check-in, too.

It's also helpful, in setting up the Masterminding session, to ask the group to be attuned in this way, even before someone gets overwhelmed. That creates a sense of permission to admit to feeling overwhelmed and to ask for redirection on feedback.

Reply
Mark Hurwich link
5/10/2016 02:08:00 pm

Thanks, Andrea. The suggestion to be proactive in Mastermind setup is brilliant, too. The folks I've spoken to off-line who've had the least problem in their groups had groups with good ground rules that are sensitive to this issue, and make all experiences discussable.

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